Too often fleets take a set-it-and-forget-it approach when it comes to the vehicle specification process. They spend a lot of time finding a spec that works and they stick with it. When it comes time to order a new truck, they just tell the salesperson to copy specs from the last P. O. Some salespeople will take time to go over new features with the customer or suggest they review the spec, but others just say “thanks” and take the order.
